The National Electrification Administration (NEA) maintained an effective Quality Management System (QMS) of its legal, institutional, financial and technical services to electric cooperatives (ECs), thereby enabling the Agency to qualify for a new certificate from the International Organization for Standardization (ISO).
TÜV Rheinland Philippines, Inc. conducted a recertification audit of NEA last 21 December 2023. The independent auditors recommended the issuance of the ISO 9001:2015 certificate to the state-owned corporation after passing their evaluation.
“The audit team confirms in line with the audit targets that the organization’s management system complies with, adequately maintains and implements the requirements of the standard(s),” TÜV said in its initial audit report.
Listed among the “positive findings” of the certification body are the recognitions received by the NEA this year, including an award, issued last 20 November 2023, by the Governance Commission for GOCCs (GCG) for being one of the top-ranking government-owned and -controlled corporations for 2022.
The Agency was also compliant in terms of energy efficiency based on the 2022 Energy Audit Spot Check of the Department of Energy (DOE) with total electricity savings of 185,600 kWh. It likewise earned an “unmodified opinion” from the Commission on Audit (COA) for fiscal year 2022.
The auditors also found it “noteworthy” that the NEA facilitated a 100-percent resolution of the 490 citizens’ concerns within the recommended 72-hour window, citing the January to November 2023 data of hotline “8888.”
Other commendable improvements include “having a dashboard monitoring tool” to track the progress of state-funded projects being implemented under the Sitio Electrification Program (SEP), as well as the “conduct of virtual pre-assessment/meeting before deciding to travel to ECs.”
Apart from a few observations and opportunities for enhancement, TÜV Rheinland Philippines, Inc. found zero nonconformity in the business processes of NEA. The certification body has set the due date for its next audit on 12 December 2024.
Achieving an ISO 9001:2015 certificate ensures that organizations meet the global QMS standards. It is considered a vital instrument to every company in both the private and public sectors to sustain and/or improve the quality of its services as well as boost customer satisfaction consistently. ###
